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WoofPeaks PET CARE POLICIES

Policy and Procedures

Scheduling Pet Sitting: For all of your scheduling needs please inquire through woofpeaks.com. Upon your inquiry WoofPeaks will reach out to discuss your pets needs and which service will fit their lifestyle best. Based on service, lifestyle and our availability we will then assign a pet professional. Once we assign a sitter and they set up a meet and greet we reserve your dates requested and your sit/stay is considered booked. New clients are required to perform a meet in greet in person or over zoom prior to their service. 

Meet and Greet: WoofPeaks strives to keep our team and your pet safe. To ensure everyone is comfortable performing Boarding/Home Sitting we require a Meet and Greet consultation prior to any overnight service with your pet. This meet and greet fee for Boarding is $25 and a requirement for all clients meeting with a new team member.  We understand some clients might need more than one meet and greet.  Additional meet and greets will have an associated fee that are subject to change based on duration, time of day, etc. During this time you are expected to review your pet and home needs. Examples include (but are not limited to):  how to use your pets harness and leash, address areas of concern around the home or neighborhood, review entry instructions and any other information vital to making this a safe and positive experience for your pet and our staff. Meet and greets are to be paid prior and are non-refundable if you do not proceed with the service. This will be invoiced and is due 24 hours prior to your meet and greet. 

 

Cancelation Policy: WoofPeaks times are carefully scheduled to accommodate our clients needs. Our team books out weeks/months in advance and relies on their reservation commissions. We are strict with our cancelation policies to ensure our team is compensated for their time and efforts.

In the event that our team member becomes unavailable we reserve the right to reassign your sit or stay. If your sit or stay is reassigned we always offer an additional consultation to ensure it is a good fit. In the event that we do not have staffing or are on a waiting list for the dates of your sit or stay we will give you as much of a cancellation notice as possible, place you on the top of our waitlist and let you know when/if something becomes available. If we have to cancel your reservation there are no associated fees.

Vaccination Records: We require all clients to be up to date on their Rabies and Bordetella vaccines

 

Security and Entry: WoofPeaks is not liable for lost or stolen keys, fobs, lock boxes or any type of garage opener. It is the clients responsibility to notify us with any code changes. Clients are responsible for telling WoofPeaks Pet Professionals about all cameras, motion detection sensors, ring doorbell systems, alarm systems, etc… This is for our team and your pet/homes safety. 

 

Home Safety and Readiness: For all clients requesting a Home Boarding in their home we ask that your home is set up for our team's arrival. Please ensure your home is safe and anything that could cause harm is locked away. Please ensure our team has a clean space to sleep over and spend time with your pets. We ask that all clients offer clean linens for our team to use during their Home Boarding. Please ensure your home is clean and sanitized. Once our team is done with the service they will tidy up before they leave.

Sitter Safety: Our policy is our team is to be the sole caregiver while you are away. We request that our team is the only persons who have access to your home while we are there providing care and while we are away from the property. We ask that Family Members, Neighbors, Household Cleaning Personnel and any other contract workers remain away from the premises while the dog sitting is taking place. They may arrive prior to the pet sitter’s scheduled visit, or after the pet sitter’s scheduled visit concludes. This is to prevent mishaps or misunderstandings based on mistake(s) made by cleaning personnel. If in a rare case, there is additional pet care assistance, WoofPeaks, LLC does not accept liability for other persons who will be in your home prior to, during, or immediately after our services have been rendered. 

Emergency Veterinary Care: If your pet requires any emergency veterinary care while you are away, we will contact you, the owner, first. If we are unable to reach you and your pet’s condition cannot wait, we will take them to the best-suited veterinary hospital for treatment. If you have a veterinarian listed in your account, and they are open and able to see your pet, we will go there first. If they are not open or available, or if there is no veterinarian listed, we currently use any close by emergency vet for dogs or after hour care. All Veterinary care fees charged by the treating care/veterinary facility are the sole responsibility of you, the owner. WoofPeaks is not responsible for any associated vet care fees.

 

Animal Behaviors: Animal behavior can be unpredictable. WoofPeaks, LLC does not accept responsibility or liability for animal behavior, normal or otherwise, which result in injury to the client’s animals. If a WoofPeaks Employee is harmed or injured by the client’s animals, the client/owner accepts full responsibility for the cost of any necessary medical attention required by either the WoofPeaks Employee or by the animals involved.  If a pet has a history of biting or other aggressive behavior, WoofPeaks reserves the right to refuse service. Clients must also agree that it is their responsibility to notify WoofPeaks if any pet has ever caused an injury to any human or other pet. Clients/Animal Owners will be held liable for the representative’s medical care expenses and damages that result from an injury or bite from your animal(s).

Boarding Behavioral Concerns: WoofPeaks wants what's in our team and your pets best interest. New environments can cause stress on your pet that you and our team might not notice during a meet and greet. If your pet is showing signs of anxiety or discomfort while under our care we will communicate with you (the owner) on what options we have to make your pet more comfortable. If your pet is anxious, uncomfortable and not able to complete the stay in our team's home we reserve the right to explore opinions WoofPeaks can provide (additional services in your home) or outside services. If your pet cannot complete their service with us and we result in outside care you are responsible for arrangement of care and additional fees. Your scheduled service with WoofPeaks will not be refunded. 


Destruction of Property: WoofPeaks is not responsible for damage caused by your dog in your home. This includes but is not limited to- tearing up their kennel, toys, furniture, rugs, pillows, harnesses, leashes or  any personal items in your home. It is expressly understood and agreed that WoofPeaks shall not be held responsible for any damage to client’s property, or that of others, caused by client’s pet(s) during the period in which the pets are in the care of WoofPeaks. For all Boarding services we reserve the right to compensation for any destruction or damages done by your pets in our team's home. This includes destruction of property or belongings.

Cleaning and Home Upkeep: Our team will tidy your home and belongings prior to our departure on the last day of our service. We do not accept any responsibility for mud being tracked in or causing furniture damage. We always do our best to keep your animals routine, however accidents can happen. If we notice a urine or stool accident we will notify owners immediately and do our best to clean up. However we do not accept any responsibility for leftover stains or property damage for any stains. Animal behavior is unpredictable and destruction by them does not place blame on WoofPeaks We will not offer any refunds or credits if your pet destroys something in your home before, during or after our time of visit.

Dogs Without a Fence: We strongly advise you not to leave your dog(s) outside, unsupervised, in a fenced-in yard or electric/invisible fence. If you choose to do this, we will still care for your dog(s), but we assume NO responsibility or liability if they are injured, become ill, or run away/escape. If your dog has a history of jumping fences or escaping we ask that you let us know immediately so we can take proper precautions to ensure your pets safety. If your dog has a history of jumping fences and running away we will only offer leashed potty breaks during our time at your sit or stay. This is to ensure your pet is safe. 

Cat Policy: We recommend cats to be indoor cats during the time of our care. If your cat is an outdoor cat we will reserve the right to refuse care due to liability reasons. If you have an outdoor cat, we will still care for your cat(s). WoofPeaks assumes NO responsibility or liability if they are injured, become ill, or run away/escape.

 

Pet Sitting Pricing: Our rates are slightly increasing as of 6/1/2024. If you have any questions about this price increase please email us at woofpeaks@gmail.com

Prices vary based on service length, amount of pet(s), start/end times and availability. Please email us at woofpeaks@gmail.com for scheduling information and pricing information.

 

Normal and Surcharge Pricing: WoofPeaks accommodates dogs 365 days per year, including holidays, weekends, early mornings and late evenings. WoofPeaks charges an additional $20 fee for any pet sitting service the day before- day of- and day after any major holiday (New Year’s Eve, New Year’s Day, Martin Luther King Day, President’s Day, Easter, Memorial Day Weekend, Independence Day, Labor Day, Thanksgiving, Christmas Eve and Christmas Day). This surcharge pricing is to ensure your pets are still receiving the standard of care during this busy time.

 

Tipping: Tips are not expected but are certainly appreciated. 100% of your tip goes directly to your sitter. We can provide you with a way to tip your sitter. Please email us at woofpeaks@gmaail.com

 

ADDITIONAL DAIL SERVICE POLICIES- DOG WALKING AND PLAY DATES

 

Client Cancelation Policy: WoofPeaks times are carefully scheduled to accommodate our clients needs. For Daily Services such as; Dog Walking, Dog Hikes, Pet Check-in, Dog Play Dates or Dog Day Care It is required that you give us a 24-hour notice of cancellation prior to the first scheduled service day. If no cancellation notification is given prior to that 24 hour window, the client will be charged for their scheduled service.

Weather:  WoofPeaks wants what's in your pets and employees best interest. WoofPeaks will take the proper precautions based on temperature and weather conditions, meaning shorter walks, outside play, inside play, etc. Weather conditions may prevent our walkers' arrival time or can result in a cancellation which would not be charged as a used session.

 

Pet Care Appointments

Booking: It is recommended that you reserve services a minimum of 48 hours in advance.  However, you may submit a last minute request. Please note that space is limited and availability is not guaranteed. 

Weekends and Holidays: All services before 9am after 5pm, weekend (Saturday and Sunday) and Holiday visits are in high demand. We do charge an additional fees to accommodate these times. WoofPeaksl accommodates dogs 365 days per year, including holidays, weekends, early mornings and late evenings. WoofPeaks respects their employees time and charges an additional fee for any service scheduled outside the times of 9am-5pm and weekends. WoofPeaks also charges an additional fee for any service the day before- day of- and day after any major holiday (New Year’s Eve, New Year’s Day, Martin Luther King Day, President’s Day, Easter, Memorial Day Weekend, Independence Day, Labor Day, Thanksgiving, Christmas Eve and Christmas Day). 


Scheduling Daily Services: We prefer clients have consistent schedules throughout the week, however we know that's not the case for most. For clients who are looking for a consistent schedule week to week please email us at woofpeaks.com or to schedule a dog walk we ask you to book online HERE.

We do our best to assign consistent walkers based on your scheduling needs. However it is not 100% guaranteed you will have the same walker each visit. We do our best to communicate any schedule changes, however are not required to do so. WoofPeaks reserves the right to reassign you walker at any time.

 

Service Duration: Your service duration varies 5 minutes longer or shorter from the scheduled amount of  time. The visit length starts then when our pet professional starts gaining entry and ends when our pet professional finishes securing your home.  All entry/exit time is a part of your scheduled visit length. If your walk is shortened or not completed due to issues with entry, WoofPeaks will charge a session in full for our team members time spent attempting to enter your home or apartment. We do not take responsibility for faulty lock boxes, garage codes or apartment leasing offices causing us a delay or cancellation due to entry. 

 

Service Window: Your service window will vary within a scheduled 2 hour time window that you choose. We require a 2 hour window for scheduling walks (ex- 1-3pm) for us to schedule accordingly. More specific arrival times will be honored when possible but are never guaranteed. Your walker can run late due to traffic, previous appointments and elements out of their control. We are not required to notify you if under 15 minutes late. 

 

Security and Entry: WoofPeaks is not liable for lost or stolen keys, fobs, lock boxes or any type of garage opener. We require all keys to be left on the clients property. It is your responsibility to purchase your own lock box or find another way of entry. WoofPeaks uses a secure scheduling system that will input your address and codes for entry. It is the clients responsibility to notify us with any code changes.

Pet and Human Safety: We do request your pet has a microchip for their safety but this is not required. If any of our pet professionals feel unsafe at any services they have the right to refuse service. If we feel your walking equipment is not safe to walk your dog we will refuse service and opt to play in a fenced in yard.

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